Navigation and Bluetooth Concerns
Bluetooth® is the wireless technology that enables connectivity between multiple electronic devices by utilizing a 2.4 GHz radio spectrum that has a range of approximately 30 feet. Bluetooth® will allow your customers to use their cell phone hands-free in the vehicle with the touch of a steering wheel button. If a customer brings their vehicle into the dealer with a Bluetooth® phone system related concern, the following article is intended to help you reduce unnecessary diagnosis and parts replacement. Use it as a reference for some frequently addressed cell phone and Navi system issues which can help you with possible customer concerns.
Nissan’s Bluetooth® Information Center, www.nissanusa.com/bluetooth, or Infiniti’s Bluetooth® Information Center, www.infinitiusa.com/bluetooth offer a wealth of up-to-date information about capabilities and compatibility with the Bluetooth® Hands-free Phone System. You can use these sites to quickly and easily find compatible phone lists, view new phones being tested, and get the answers to frequently asked questions. Using the website’s search engine, find out if the customer’s phone is on the approved list. Put the correct application in “Vehicle”, “Year”, “Equipped With” (as applicable), “Phone Manufacturer”, and then select “Search”.
Confirm Compatibility
The first and obvious thing you should do is check on the left side of the steering wheel of your customer’s vehicle, to look to see if it has the buttons with the icons shown here in these examples: Confirm Compatibility
A key difference is the steering-wheel-mounted controls. Vehicles with the Nissan Hard Drive Navigation System have Bluetooth® incorporated into the AV Control unit. So they’ll have a phone button on the navigation controller as well
- A dedicated Talk button to initiate Voice Recognition
- A Phone Send button to access Bluetooth® features
Another difference to keep in mind is that vehicles equipped with a Hard Drive Navigation System have streaming audio capability.
This means compatible Bluetooth®-enabled devices (including mobile phones or digital music players) can be paired to the Bluetooth® system for wireless audio streaming of music files.
Vehicles without navigation or with DVD or SD-card navigation systems are equipped with a separate in-vehicle Bluetooth® control unit that is controlled by voice commands and responses. The voice guidance signal is input from the TEL adapter unit to the AV control unit and outputs to the front speaker when operating the cellular phone. They are equipped with:
- A Phone Send button that combines the Voice Recognition initiation and Bluetooth® feature access functions.
- A Phone End button (on some vehicles Mode/Phone End) that cancels a Voice Recognition session or ends a call
Verifying a Concern
It’s especially important to make sure you understand what the customer’s Bluetooth® related concern is. If they say something like, “I can’t find my phone in the database?” Or, “My Samsung smart phone won’t pair on my 2010 Maxima.” Or, “When using the Bluetooth® hands free phone system, the voice quality is not clear or is garbled.”
Write down the customer’s phone brand, model number, and service provider. This will help when you to compare to the Bluetooth® Information Center when determining if your customer’s concern(s) relate to the capabilities or compatibility of their phone and it’s features. Phones must have the Bluetooth® hands-free profile.
Note:
1. The customer’s phone may be required to verify an issue, depending upon their concern(s). It may also be necessary to know the customer’s service provider.
2. On occasion, a given phone may be on the approved list with one provider, but, may not be on the approved list with other providers. If the customer’s phone is on the approved list, click on the picture of the phone. A “Basic Features” list showing specific phone features and “Compatibility” for each feature will be displayed.
3. If the customer’s phone is not on the “recommended list”, some limited functions may be available, but the system may not operate fully.
Pairing a Phone
The basic procedures for pairing a phone or accessing the phone book are similar for either system, but the details of the process from beginning to end — and the functions of the buttons — are different.
Remind new owners to take the time to consult their owner’s manual and follow the Bluetooth® operating steps for pairing their Bluetooth device to their particular vehicle until they become familiar with the system.
Phone “Re-Pairing”
An incident(s) may occur after a phone has been updated, or after phone settings have been changed. A given incident(s) may be resolved by pairing a phone a second time.
1. Turn OFF the customer’s phone, then remove its battery, if possible.
2. Delete the phone from the current paired phone list on the vehicle Bluetooth® phone system.
3. Turn OFF the vehicle.
4. Reinstall the phone battery, and then turn ON the phone.
5. Delete all paired devices from the phone.
6. Follow the phone pairing instructions found on the device page of the www.infinitiusa.com/bluetooth or www.nissanusa.com/bluetooth website.
7. Confirm whether the concern is resolved.
Pairing Music Players
Bluetooth is not just for handsfree talking on a cell phone. The wireless technology is great for music listening as well. The process for pairing music players is slightly different from the process for pairing phones, so refer to your customer’s Bluetooth® audio device’s owner’s manual for directions.
Note: Some Bluetooth® enabled audio devices may not be recognized by the in-vehicle audio system.
Multiple Bluetooth® Devices
If your customer’s phone or music device is paired to multiple Bluetooth® systems, they may experience poor connectivity, or phone recognition problems in their vehicle. If this is the case, it may be the result of a priority conflict. If your customer reduces the total number of paired systems their phone or music device connects to, this should resolve the concern of pairing to their vehicle.